Technology has permeated 21st century libraries, impacting the environment for both users and staff. At all levels of library service, a host of new skills and knowledge are now required as an integral part of working in a library. The objective of this report is to support library staff in maintaining public access computing programs. The report is divided into three sections. “Technology Competencies for Patron Assistance” defines skills that frontline library staff need to provide direct assistance to users on public computers. The “System Administration” section defines skills necessary to set up, configure and maintain public computers and networks. The “Management Competencies” are the umbrella over all, covering the master-planning, coordination and integration aspects of running a public access computing program.
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